Esikhathini sanamuhla sedijithali, ukufunda ubuciko bokuxhumana nge-imeyili kubalulekile. Kungakhathaliseki ukuthi ungumfundi, uchwepheshe, noma umane uxhumana nabangani nomndeni, ukwazi ukuthi ungalungiselela kanjani isingeniso se-imeyili esisebenzayo kungenza umehluko omkhulu endleleni umyalezo wakho owamukelwa ngayo. Lo mhlahlandlela uzokunikeza amathiphu abalulekile nezibonelo zokudala izingeniso ze-imeyili ezisemthethweni nezivamile, ukuqinisekisa ukuthi zihlala zicacile, zihlonipha, futhi zifanele izilaleli ezihlosiwe.
Ukuthola ubuciko bokwethulwa kwe-imeyili
Isingeniso se-imeyili esinomthelela sibalulekile ekuxhumaneni okuphumelelayo. Ayigcini nje ngokusetha ithoni kodwa futhi icacisa inhloso ye-imeyili kumamukeli. Nansi indlela yokulungiselela isingeniso se-imeyili esiphoqayo:
- Qala ngokubingelela ngesizotha. Qala yonke i-imeyili ngokubingelela okufudumele. Lokhu kungase kube ukuthi “Sawubona,” “Sawubona [Igama],” noma ikuphi ukubingelela okufanele okusekelwe ebudlelwaneni bakho nomamukeli.
- Faka umugqa wokuvula onobungane. Ngemva kokubingelela, engeza umushwana wokuvula ofudumele. Isibonelo, "Ngithemba ukuthi lo mlayezo uzokuthola uphilile," noma "Ngithemba ukuthi ube nosuku oluhle." Lokhu kwengeza ukuthinta komuntu siqu futhi kukhombisa inhlonipho.
- Yisho ngokucacile inhloso yakho. Chaza kafushane isizathu se-imeyili yakho. Lokhu kufanele kulandele ngokuqondile umugqa wakho wokuvula, kunikeze ukuguqulwa okushelelayo kokuqukethwe okuyinhloko komlayezo wakho.
- Yenza isingeniso sakho sibe ngesakho. Hlela isingeniso sakho kumamukeli. Uma ubhalela othile oke wahlangana naye ngaphambili, ireferensi emfushane yokusebenzisana kwakho kokugcina kungaba ukuthinta okuhle.
- Lungiselela umugqa wesihloko ocacile. Umugqa wesihloko uyingxenye ebalulekile ye-imeyili yakho. Kufanele ibe mfushane futhi icace, ifinyeze okuqukethwe kwe-imeyili ngamagama ambalwa. Gwema izincazelo ezingacacile ukuze uqinisekise ukuthi umamukeli uyakwazi ukuhlobana kwe-imeyili ngokubuka nje.
Isibonelo, umfakisicelo angabhala:
Lezi zimiso eziyisisekelo zisebenza njengesisekelo sezethulo ze-imeyili ezisebenzayo. Ezigabeni ezilandelayo, sizohlola imihlahlandlela eqondile kanye nezibonelo zazo zombili izimo ze-imeyili ezihlelekile nezingajwayelekile, sinikeze imininingwane ejulile ngobuciko bokuxhumana nge-imeyili.
Imihlahlandlela yesingeniso se-imeyili esisemthethweni
Ama-imeyili asemthethweni abalulekile ekuxhumaneni kochwepheshe, noma ngabe kunothile osegunyeni elisemthethweni noma ongamjwayele. Lokhu kufaka phakathi ukusebenzelana nabaphathi, osebenza nabo, noma abathintwayo bangaphandle abanjengamakhasimende. Ake sibheke izici ezibalulekile okufanele zicatshangelwe ukuze uthole isingeniso se-imeyili esisemthethweni:
- Sebenzisa umugqa wokuvula ochwepheshe. Qala ngokubingelela okusemthethweni njengokuthi “Sawubona [Isihloko Nesibongo],” noma “Lokho Okungase Kukhathazeke Ngabo,” uma igama lomamukeli lingaziwa. Lokhu kukhombisa inhlonipho nobuchwepheshe.
- Bonisa inhlonipho emshweni wokuqala. Faka umusho onesizotha ukuveza ukuthakasela, njengokuthi "Ngithemba ukuthi lo mlayezo uzokuthola uphilile," noma "Ngithemba ukuthi unosuku oluhle."
- Ukuzethula kwama-imeyili okuqala. Uma uthumela i-imeyili kothile okokuqala, zithule ngegama lakho eliphelele nendima yakho noma ukuxhumana kwakho. Isibonelo, "Igama lami ngingu-Emily Chen, umhlaziyi we-XYZ Corporation."
- Qinisa ubungcweti olimini. Gwema ulimi olungakahleleki, ama-emoji, noma izinkulumo zansuku zonke. Futhi, gwema ukwabelana ngolwazi lomuntu siqu oluningi noma izindaba ezingabalulekile endaweni yobungcweti.
Nasi isibonelo sesingeniso se-imeyili esisemthethweni:
Le mihlahlandlela isiza ukuqinisekisa ukuthi isingeniso sakho se-imeyili sisemthethweni ngokufanelekile, sibeka ithoni yobungcweti kukho konke ukuxhumana kwakho. Khumbula, isingeniso esidalwe kahle singaba nomthelela omkhulu ekutheni i-imeyili yakho ibonwa futhi iphendulwa kanjani.
Okubalulekile kokulungiselela isingeniso se-imeyili esivamile
Ama-imeyili avamile ahlukile kwasemthethweni ngethoni nangolimi, ngokuvamile asetshenziswa lapho kuxhunywana nabangane, umndeni, noma ukuqondana. Cabangela izici ezilandelayo ezibalulekile:
- Khetha ithoni ekhululekile. Sebenzisa ithoni yengxoxo nengakahleleki. Lokhu kungafezwa ngolimi lwansuku zonke kanye nendlela yomuntu siqu.
- Qala ngokubingelela ngobungane. Qala ngokubingelela okuvamile njengokuthi “Sawubona [Igama],” noma “Sawubona lapho!” Ibeka ithoni enobungane zisuka nje.
- Yenza ukuvula kwakho kube ngokwakho. Ngokungafani nama-imeyili asemthethweni, awavamile avumela isingeniso esenziwe ngezifiso. Isibonelo, "Bengifuna ukungena futhi ngibone ukuthi uqhuba kanjani," noma "Bengicabanga ukuthi ngingakuwisela ulayini ukuze ubambe."
- Zizwe ukhululekile ukusebenzisa ulimi olulula. Kulungile ukusebenzisa ama-emoji, amagama akhulumayo, kanye namahlaya kuma-imeyili avamile, ikakhulukazi uma kufanele ubudlelwano bakho nomamukeli.
- Sekela inhlonipho nokucaca. Nakuba kungavamile, i-imeyili yakho kufanele ihloniphe futhi icace ngokwanele ukuze umamukeli aqonde umlayezo wakho ngaphandle kokudideka.
Nasi isibonelo sesingeniso se-imeyili esingakahleleki:
Lawa macebiso azokusiza ukuthi udale isingeniso se-imeyili esivamile esinobungane kodwa esicacile, esiqinisekisa ingxoxo enethezekile nomuntu omazi kahle.
Ukwehlukanisa phakathi kwemigqa yesihloko se-imeyili esemthethweni nengakahleleki
Ngemva kokuhlola ama-nuances ezethulo ze-imeyili ezivamile, kubalulekile ngokufanayo ukuqonda ukuthi ithoni yemigqa yesihloko se-imeyili ingahluka kanjani phakathi kwezimo ezisemthethweni nezingakahleleki. Ake singene ezinhlobonhlobo eziyinhloko ezichaza izihloko zezihloko ezisemthethweni nezingakahleleki, sibeka okulindelekile okulungile kokuqukethwe kwe-imeyili yakho:
- Ukucaca nobungcweti kuma-imeyili asemthethweni. Ku-imeyili esemthethweni, umugqa wesihloko kufanele ucace, ube mfushane, futhi ungabi nolimi oluvamile. Lokhu kuqinisekisa ukuthi umamukeli uyabuqonda ubucayi kanye nomxholo othize we-imeyili.
- Ukuvumelana nezimo ezimweni ezingakahleleki. Uma kufaneleka ukusebenzisa ithoni engakahleleki - njengokuthumela i-imeyili umngane noma osebenza naye oseduze - isihloko singakhululeka futhi sibe okomuntu siqu. Ingabonisa isitayela sengxoxo futhi ifake phakathi i-colloquialisms noma ama-emoji, uma kufanelekile.
- Gcina u-‘Re:’ ukuze uthole izimpendulo ezisemthethweni. Ezimpendulweni ze-imeyili ezisemthethweni, sebenzisa okuthi “Re:” (okufushane ngokuthi “mayelana”) ukuze ubonise ukuqhubeka kwengxoxo edlule. Lokhu akuvamile ezingxoxweni ezivamile.
Ukukhombisa umehluko phakathi kwezihloko ezisemthethweni nezingakahleleki, leli thebula elilandelayo linikeza ukuqhathanisa ngakunye kokuthi isihloko esifanayo singasingathwa kanjani ngendlela ehlukile kuye komongo:
| Okuhlelekile | Okuhlelekile |
| Isicelo Somhlangano Sengxoxo Yephrojekthi | Ake sixoxe ngephrojekthi yethu maduze! |
| Umbuzo Mayelana Nokubuyekezwa Kwesimo Se-akhawunti | Kwenzekeni nge-akhawunti yami? |
| Ukuqinisekiswa Kokuqokwa Kwenhlolokhono | Ngabe sisaqhubeka kwinhlolokhono kusasa? |
| Isikhumbuzi Somnqamulajuqu Sokuhanjiswa Kwesiphakamiso | Amakhanda: Sifaneleka nini futhi leso siphakamiso? |
Ngokuhlukanisa imigqa yesihloko, usetha ithoni elungile kuyo yonke i-imeyili. Umugqa wesihloko okhethwe kahle kuwo womabili ama-imeyili asemthethweni nangakahleleki uqinisekisa ukuthi umamukeli ulindele okufanele ngaphambi kokuvula i-imeyili.
Ukukhetha imishwana yesingeniso ye-imeyili efanele
Ukukhethwa kwemishwana yesingeniso se-imeyili kufanele ihambisane nezwi le-imeyili - esemthethweni noma engavamile - kanye nesihloko sayo sonke. Ngezansi kukhona imishwana eyahlukene ukusiza ukuvula i-imeyili ngesizotha:
Imishwana yokubingelela
| Okuhlelekile | Okuhlelekile |
| Othintekayo, | Sawubona! |
| [Isihloko Negama] othandekayo, | Sawubona [Igama], |
| Sawubona, | Sawubona, |
| Usuku oluhle, | Yini entsha? |
| Sikhuluma Ngenhlonipho, | Yebo [Igama]! |
| Kuhlonishwa [Isihloko Negama], | Howdy, |
Kuma-imeyili asemthethweni, kulindeleke ukuthi kusetshenziswe izihloko ezinesibongo somamukeli, njengokuthi “Nksz Brown othandekayo,” noma “UDkt. Adams Othandekayo,” ukuze kugcinwe ithoni yobungcweti nenhlonipho.
Imigqa yokuvula
| Okuhlelekile | Okuhlelekile |
| Ngethemba ukuthi lo mlayezo ukuthole kahle. | Ngethemba ukuthi wenza kahle! |
| Ngibhalela wena mayelana... | Bengifuna nje ukungena ngibone... |
| Ngiyabonga ngokunaka kwakho kulolu daba. | Sawubona, uzwile nge... |
| Usizo lwenu kulolu daba lwaziswa kakhulu. | Unomzuzu wokuxoxa ngokuthile? |
| Ngicela ungivumele ngizethule; I am [Igama Lakho], [Isikhundla Sakho]. | Khumbula ingxoxo yethu mayelana [Nesihloko]? Uthole isibuyekezo! |
Kubalulekile ukuqinisekisa ukuthi i-imeyili yakho ayinawo amaphutha ohlelo lolimi kanye nopelo, kungakhathaliseki ukuthi isemthethweni kangakanani. Ukusebenzisa isevisi yokulungisa iphutha yesikhulumi sethu kungathuthukisa kakhulu ubungcweti kanye nokucaca komyalezo wakho, kukusize ukuthi ukhulume kahle.
Khumbula, ukukhetha okufanele kwamagama kusingeniso sakho se-imeyili kusetha isiteji sawo wonke umlayezo. Kungakhathaliseki ukuthi kungokomthetho noma kuyinto evamile, ukuvulwa kwe-imeyili yakho kungase kube nomthelela omkhulu endleleni yokukhuluma kanye nombono owenzayo kumamukeli.
Ubuciko bokulungiselela izimpendulo ekuxhumaneni kwe-imeyili
Lapho uphendula ama-imeyili, ukugcina izinga elifanele lokusemthethweni kanye nethoni njengoba umlayezo wangempela ubalulekile. Impendulo enhle ivamise ukuqala ngamazwi okubonga noma okwazisa okuqukethwe yi-imeyili, okulandelwa ukukhuluma ngesihloko esiphathwayo.
Impendulo ye-imeyili esemthethweni
- Qala ngokuvuma ngenhlonipho: "Sawubona [Igama], siyabonga nge-imeyili yakho enemininingwane."
- Bhekana nombuzo noma udaba: “Mayelana nombuzo wakho mayelana nomugqa wesikhathi wephrojekthi, ngithanda ukukucacisa ukuthi…”
- Nikeza olunye usizo noma ulwazi: "Uma udinga imininingwane eyengeziwe, ngicela ukhululeke ukuxhumana nami."
Nasi isibonelo sempendulo ye-imeyili esemthethweni:
Impendulo ye-imeyili engahlelekile
- Qala ngokuvula okunobungani: "Sawubona [Igama], ngiyabonga ngokufinyelela!"
- Qonda ephuzwini: “Mayelana nomhlangano owushilo, siyawucabanga ngesonto elizayo?”
- Vala ngokuthinta komuntu siqu: “Bamba ngokushesha!”
Nasi isibonelo sempendulo ye-imeyili engakahleleki:
Khumbula, ezimpendulweni ezingakahleleki, kulungile ukuthi uqonde kakhulu futhi ungahlelekile kangako. Nokho, gcina ithoni enenhlonipho necacile, uqinisekisa ukuthi umamukeli uzizwa ebalulekile. Noma ngabe isemthethweni noma ayikahleleki, impendulo yakho ikhombisa isitayela sakho sokuxhumana nobungcweti.
Isiphetho
| Namuhla, ikhono lokulungiselela isingeniso se-imeyili esiphoqayo liyadingeka. Lo mhlahlandlela ukuqondisile ezingxenyeni ezihlukene zokudala izingeniso ze-imeyili ezisemthethweni nezijwayelekile, unikeza imininingwane yokuqinisekisa ukuthi imilayezo yakho yamukelwa ngokucacile nangenhlonipho eyifanele. Kungakhathaliseki ukuthi uxhumana nochwepheshe oxhumana naye noma ushiyela umngane inothi nje, khumbula ukuthi isingeniso sakho se-imeyili singaphezu kwamagama nje; yibhuloho elixhumanisa umlayezo wakho nomhlaba. Ngokusebenzisa le mininingwane nezibonelo, awugcini nje ngokuthumela ama-imeyili; uthuthukisa ukuxhumana, wakha ubudlelwano, futhi uzulazula endaweni yedijithali ngokuzethemba nangomusa. Ngakho-ke, ngesikhathi esilandelayo lapho ubhala i-imeyili, khumbula ubuciko besingeniso se-imeyili futhi wenze wonke amagama abalwe. |
